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Placing Your Order
Birthday Field Proper Format
Telephone Number Proper Format
Paying For Your Order
Can you take a payment over the phone?
Credit Card 1
Where do I enter my credit card information?
I was charged twice, what do I do?
Credit Card 2
Why Was My Card Declined?
Why can't I send to a different address than my billing address?
Why was I charged an International Processing Fee?
Shipping/Delivery of Your Order
What is Your Same Day Shipping Policy?
The Tracking On My Order Shows Delivered, but I Can't Find My Order
What is Express Shipping?
I Haven't Received My Tracking Information
Once You Have Your Order
What is Your Return Policy?
What is Your Return Address?
How do I return my package?
What is your Rewards Program?
When do my new points show in my rewards balance?
What is kratom?
What is the Best Way to Store Kratom?
What is the shelf life of kratom?
What is Your Sample Policy?
General Capsule Information
How Do I Know What Strain is in My Bag?
Why are payments from my bank no longer accepted?
Why does it say my order is on hold?
Does your shipping the order mean my order was paid for?
What happens if my payment is returned?
Can I Become an Affiliate Marketer?
What is Direct Link Tracking?
What is a Referral?
What are Creatives?
What is the Custom Link Generator?