Welcome
Login
Sign up
Home
Solutions
Shop
Enter your search term here...
Search
New support ticket
Check ticket status
7027584242
Knowledge base
Placing Your Order
General Questions
2
Birthday Field Proper Format
Telephone Number Proper Format
Paying For Your Order
General
1
Can you take a payment over the phone?
Credit Card 1
2
Where do I enter my credit card information?
I was charged twice, what do I do?
Credit Card 2
3
Why Was My Card Declined?
Why can't I send to a different address than my billing address?
Why was I charged an International Processing Fee?
Shipping/Delivery of Your Order
General
5
What is Your Same Day Shipping Policy?
The Tracking On My Order Shows Delivered, but I Can't Find My Order
What is Express Shipping?
I Haven't Received My Tracking Information
What is your Delivery Protection?
Once You Have Your Order
Returns/Exchanges
3
What is Your Return Policy?
What is Your Return Address?
How do I return my package?
Rewards Program
General Questions
1
When do my new points show in my rewards balance?
General (New)
Kratom 101
5
What is kratom?
Banned Locations
What is the Best Way to Store Kratom?
What is the shelf life of kratom?
What is Your Sample Policy?
Product Information
2
General Capsule Information
How Do I Know What Strain is in My Bag?
Ordering (New)
ACH
4
Why are payments from my bank no longer accepted?
Why does it say my order is on hold?
Does your shipping the order mean my order was paid for?
What happens if my payment is returned?
Affiliate Program
General
5
Can I Become an Affiliate Marketer?
What is Direct Link Tracking?
What is a Referral?
What are Creatives?
What is the Custom Link Generator?