Knowledge base

Paying For Your Order (3)

Everything to do with paying for an order

General (1)

• Can you take a payment over the phone?

Credit Card 1 (2)

• Where do I enter my credit card information?
• I was charged twice, what do I do?

Credit Card 2 (3)

• Why Was My Card Declined?
• Why can't I send to a different address than my billing address?
• Why was I charged an International Processing Fee?

Shipping (1)

Anything to do with getting your order to you

Shipping Questions (5)

• What is Your Same Day Shipping Policy?
• I Haven't Received My Tracking Information
• The Tracking On My Order Shows Delivered, but I Can't Find My Order

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Once You Have Your Order (1)

Anything to do with issues once customer has order

Returns/Exchanges (3)

• What is Your Return Policy?
• What is Your Return Address?
• How do I return my package?

General (New) (2)

For General Questions prior to first order

Kratom 101 (5)

• What is kratom?
• Banned Locations
• What is the Best Way to Store Kratom?

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Product Information (2)

• General Capsule Information
• How Do I Know What Strain is in My Bag?

Ordering (New) (1)

For all issues related to placing an order.

ACH (4)

• Why are payments from my bank no longer accepted?
• Why does it say my order is on hold?
• Does your shipping the order mean my order was paid for?

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Rewards & Referrals (1)

All questions about the Yotpo Loyalty Program.

Mitragaia Rewards (2)

• Loyalty Rewards Program: FAQ Guide
• When do my new points show in my rewards balance?

Affiliate Program (1)

All articles concerning being an affiliate

General (5)

• Can I Become an Affiliate Marketer?
• What is Direct Link Tracking?
• What is a Referral?

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