Enter your search term here...
New support ticket
Check ticket status
Before You Order
What is kratom?
Where is Kratom Illegal?
What is the Best Way to Store Kratom?
What is the shelf life of kratom?
What is Your Sample Policy?
See all 7 articles
General Capsule Information
What is Your 50x Extract?
How is Your 20x Extract Made?
What is an Extract?
What Alkaloids Are in Your Extracts?
See all 8 articles
Placing Your Order
What is Route Shipping Insurance?
How Do I Use a Coupon Code?
Birthday Field Proper Format
Telephone Number Proper Format
Paying For Your Order
What are your current payment options?
Can you take a payment over the phone?
Credit Card 1
Where do I enter my credit card information?
I was charged twice, what do I do?
Credit Card 2
Why Was My Card Declined?
Why can't I send to a different address than my billing address?
Why was I charged an International Processing Fee?
Why are payments from my bank no longer accepted?
Why does it say my order is on hold?
Does your shipping the order mean my order was paid for?
What happens if my payment is returned?
How to Pay with Cryptocurrency
How does the 20% rebate work?
Shipping/Delivery of Your Order
What is Your Same Day Shipping Policy?
The Tracking On My Order Shows Delivered, but I Can't Find My Order
What is Express Shipping?
I Haven't Received My Tracking Information
Once You Have Your Order
What is Your Return Policy?
What is Your Return Address?
How do I return my package?
Can I Become an Affiliate Marketer?
What is Direct Link Tracking?
What is a Referral?
What are Creatives?
What is the Custom Link Generator?
What is your Rewards Program?
How do I redeem my reward points?
When do my new points show in my rewards balance?