General Questions 2

• Birthday Field Proper Format
• Telephone Number Proper Format

General 1

• Can you take a payment over the phone?

Credit Card 1 2

• Where do I enter my credit card information?
• I was charged twice, what do I do?

Credit Card 2 3

• Why Was My Card Declined?
• Why can't I send to a different address than my billing address?
• Why was I charged an International Processing Fee?

General 5

• What is Your Same Day Shipping Policy?
• The Tracking On My Order Shows Delivered, but I Can't Find My Order
• What is Express Shipping?
• I Haven't Received My Tracking Information
• What is your Delivery Protection?

Returns/Exchanges 3

• What is Your Return Policy?
• What is Your Return Address?
• How do I return my package?

General Questions 1

• When do my new points show in my rewards balance?

Kratom 101 5

• What is kratom?
• Banned Locations
• What is the Best Way to Store Kratom?
• What is the shelf life of kratom?
• What is Your Sample Policy?

Product Information 2

• General Capsule Information
• How Do I Know What Strain is in My Bag?

ACH 4

• Why are payments from my bank no longer accepted?
• Why does it say my order is on hold?
• Does your shipping the order mean my order was paid for?
• What happens if my payment is returned?

General 5

• Can I Become an Affiliate Marketer?
• What is Direct Link Tracking?
• What is a Referral?
• What are Creatives?
• What is the Custom Link Generator?