If you are returning an order for either a refund or exchange please use the following steps.
- Make sure to completely seal any opened bags you are returning. Failure to seal the bag completely can lead to powder leaking out and the USPS may refuse to deliver your return, resulting in a cancellation of the return/refund.
- Please send two photos to customer support. The first is a photo of the product bags you are returning. The second is a photo of the tracking number for your return. These photos allow us to send your replacement or make the refund without having to wait for the packages to reach us. If no photos are received we will have to wait for your package to be received and cataloged by our warehouse, which can delay the processing of your return/exchange
- Mail the package back to the following address
Return Address
MITRAGAIA
2764 N Green Valley Pkwy #541
Henderson, NV 89014
Please let us know if you have any questions.
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