I was charged twice, what do I do?

Modified on Sat, 06 Feb 2021 at 01:24 AM

If you are seeing multiple charges on your account for an order, they typically are shown as "Pending". If they are shown as pending and you had issues making your payment originally, these extra payments will typically disappear off your account in 1-3 business days. If you have multiple charges on your account that are shown as "Completed", please email us a copy of the transactions from your statement showing that they are marked "Completed". Please make sure that the payment descriptor is included in the photo so we can identify the source of the payment. We will look into this right away and refund any extra payment. 

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